Mobile Spy - User
Guide
Below is the online documentation for Mobile Spy
For additional help, see our F.A.Q..
Version: 4.0
Platform: iPhone, iPad, Android, BlackBerry, Windows
Mobile or Symbian OS
Thank you for choosing Mobile Spy for your smartphone monitoring
needs. This section is an overall summary of this guide.
Further sections of this guide are dedicated to each of
the steps in this section. The requirements for your smartphone
are listed below:
Phone
Requirements
Any Smartphone running one of the following operating
systems: Windows Mobile 2003SE / 5.0 / 6.0 or Symbian
OS 9.x or BlackBerry 4.x / 5.x or Android 1.x / 2.x
or Apple iPhone 2.x / 3.x
Internet Connection Requirements
Carrier which allows the use of GPRS upload (almost
every carrier)
The inserted SIM card's account must have Internet
access enabled to upload.
Click a link in the outline below to learn more about
that phase of the process.
FIVE BASIC STEPS TO SETUP AND USAGE OF MOBILE SPY SOFTWARE
1. Register your account
to make your username and password.
2. Install Compact .NET Framework
to your phone (only for Windows Mobile 2003SE and
5.x).
3. Install the Mobile Spy .cab
file to your phone and launch the program.
4. Input user info and adjust settings
inside the program. Then press Hide.
5. Login to your account after 60
minutes to view logs. Check logs anytime.
Step 1. Register Your Account
- [Details]
After ordering Mobile Spy you will instantly receive an
email containing your registration code. If you have
already registered using a trial account, simply go
to the registration
page and enter your current user info. Then paste
your registration code and Submit. The account will become
an active account or be reactivated if your trial expired.
If you have never created a Mobile Spy account,
then you will first need to create your username and password
by registering.
DO NOT USE any spaces or characters other than numbers
or letters. Paste your registration number to the appropriate
box. You must agree to the legal requirements on the registration
page. Then click Submit.
Step 2. Install Required
Files - [Details]
In the case of Windows Mobile 2003SE and 5.x, you
need to install Microsoft Compact .NET Framework to
your cellualr phone (this installation is not required
for Windows Mobile 6.x Phones). To do that, download
the installer file on this
page to your PC. Then run the installer on your
PC while your phone is connected in ActiveSync. Then
follow the screens to install the set of components
to the phone (not the memory card).
Step 3. Install Mobile Spy
- [Details]
After CF is installed to your phone, install the Mobile
Spy software to your phone. Copy the installer file
to your phone or memory card, then execute it on the
phone. Make sure to select "Install to Device".
After the spy software is installed, run the application
at the following path: "Smartphone\Program
Files\Smartphone\Smartphone.exe"
Step 4. Input User Settings then
Hide - [Details]
After you launch the program, enter your username and
password and check BOTH boxes on the login screen. You
can test your connection and change settings, but leave
the "Events" section as is. When you are finished,
click Hide. You can bring up the interface anytime by
dialing #123456789*.
Step 5. Login to View Logs
- [Details]
After you have hidden the software you can login
to your account to view logs anytime. Please allow
up to a few hours after installing for logs to show up.
Usually the first logs show up after one hour. We hope
you enjoy Mobile Spy.
Registering Your Account
Now
that you know a little more about how
the process works we will describe each step in more
detail. let's begin by registering your account as described
below.
If you have already registered using a trial account,
simply go to the registration
page and enter your current username, password and email.
Then paste your registration code, agree to the terms and
click Submit. The account will become an active account
or be reactivated if your trial had expired.
If you have never created a Mobile Spy account, then
you will now need to create your username and password by
registering. By registering your account you will create
your username and password. To register, go to the Create
Account page which is shown below. After you have reached
the Create Account page, input data into the following fields.
DO NOT USE any spaces or characters other than numbers or
letters for your username and password. Paste your registration
number to the appropriate box. You must agree to the legal
requirements on the registration page. Then click Submit.
Username/Password
Enter a username / password you wish to use. Up
to 60 characters each.
Registration Number
Copy and Paste the registration number from your
order email.
Email Address
Enter your email address in case we need to email
you updates.
Legal Requirements
You must check the box to agree to the Mobile Spy
Legal Requirements.
After you have completed all fields, click SUBMIT to create
your Mobile Spy account.
Installing Required Files (only for Windows Mobile
2003SE and 5.x)
In the
case of Windows Mobile 2003SE and 5.x, you need to install
Microsoft Compact .NET Framework. This process takes
about ten minutes and will install the necessary components
which enable Mobile Spy to work on your smartphone.
You don't need to install that for the newer operating
systems.
To get started, download and save the installer file to
any location your computer. Make sure ActiveSync is running
before running the installer. Then, launch the file on your
computer and proceed with the install process. Keep all
the options as default.
After the installer is finished installing to your computer,
it will show a message stating "The software will
be installed at the next connection". At that point,
connect your Phone to the computer with ActiveSync. Then
follow the screens on your computer and phone to complete
the installation.
Step One: Download CF
Installer to your PC
Save the .msi file download on this page anywhere on your
computer.
Step Two: Run the Installer on Your PC
Run the .msi installer on your PC. Follow the screens
and keep all the default settings.
Step Three: Connect Phone with ActiveSync
Once the installer says "The software will
be installed at the next connection", connect
your phone to the PC with ActiveSync.
Step Four: Follow Screens to install CF to Phone
Follow the screens to install CF to the "Device"
(not Storage Card).
Installing Mobile Spy
Installing
Mobile Spy monitoring program to your phone is very
fast and easy. Just copy the Mobile
Spy installer to the phone and run it from the phone.
The installation process is very straightforward. You
should select "Install to Device" during the
installation process. Do not install to the memory card.
Below you will can read an example way to launch the program
on your phone.
Step One: Download Installer
to your PC
Save the installer file to any location on your
computer.
Step Two: Copy the installer to your phone
Connect your phone to the computer and copy the
file to the phone.
Step Three: Run the installer on the phone
Then disconnect the phone from the computer and
launch the file.
Step Four: Select "Device" for location
For "location" choose to install to the "Device".
Not to storage card.
Step Five: Setup Complete
You will be brought to user login screen as described
in next section.
Input User Info and Settings
After
you launch Mobile Spy for the first time you will be taken
to the login screen. Follow the outline below to properly
save your password and test or change settings. You can
bring up this interface anytime by dialing #123456789*.
Step One: Enter User Login
Info
Enter the username and password you created. Check
BOTH boxes at the bottom to save password and login
automatically. Click Login. It may take up to 60
seconds for anything to happen while it makes a
connection.
Step Two: Main Interface
There are various settngs in the Main interface.
We recommend leaving all settings as default until
you are monitoring successfully. Later you can change
the Report Timer, which is the amount of time between
uploads. An interval of 30 to 60 minutes is ideal.
Do not adjust any other settings as they are not
enabled in the current version yet. Click Capture
when you are finished saving your settings.
Step Three: Click Hide
Now that you have entered your user login info and
clicked Capture, now its time to do some monitoring.
Click Hide inside the interface. Now the program
should not be showing. Send some text messages and
make a few calls for the test. Then view results
as detailed in the next section.
Viewing Activity
After installing Mobile Spy you should wait 1-2 hours until
the first logs upload to your account. The default upload
is every 60 minutes. Once an upload has occured you can
login to your account to view results.
Logging Into Your Account
When you are ready to login to your account to check, enter
your username and password into the fields below and click
LOGIN. Or you can use the dedicated
login page. Be sure to enter your username and password
EXACTLY as you did upon account creation. Your username
and password are case-sensitive.
Please Note: If you experience a slight delay when
logging in, then let the page keep loading. Logs are fetched
from the server at each login. If your login isn't instant
then its because the server is fetching records. If you
have an unusually large amount of records you might need
to refresh the page to gain access.
Inside Your Account
Once you are inside your account, your screen should look
something like the one below. Inside your account there
are two groups of links on the left side. Each group contains
a specific set of commands. These groups are outlined below.
Log Viewer
This is where you view all activities. You can select
the direction and type of records to view, or view
all at once.
Tools
Various log utilities including Search logs by phone
number and Clear All Logs. You can also change your
password here or logoff.
The menu at the top of the online control panel also
contains links to some of the most commonly used commands.
Log Viewers
Each type of recording is saved into a separate log section
for your convenience. All log viewer pages work the same.
You can sort results by any column by pressing the sort
arrow icon. You can do a global search of logs in your account
for any exact phone number. Simply click the Search Logs
link in the Tools section of the menu. Then enter your query.
Results will be displayed for any matches found in ANY log
type!
Deleting Logs
The log files within each viewer page can be deleted by
clicking the checkboxes for items you wish to delete, then
just click Delete. Additionally you can choose to clear
ALL logs by clicking the appropriate link in the Tools /
Utilities section of the left menu. Only erase logs if you
are sure you want them erased. They cannot be recovered.
Change Password
Changing your password should only be done when you can
also change it on the phone. To change your password, go
to your online control panel and click the Change Password
link in the Tools section at left. Insert the appropriate
fields and click submit. Your password will then be changed.
Then, bring up the Mobile Spy interface on your phone by
dialing #123456789*. Change the password in the program
to your new password.
Exporting Logs in CSV
Mobile Spy allows you to save logs to a CSV file. Simply
click the CSV link on any viewer page. The results will
show in a new window where you can save to any location.
This is useful for viewing logs in a spreadsheet program
such as Excel, or for a way to see all Text Messages at
once.
iPhone, iPad, Android, BlackBerry, Windows
Mobile, Symbian OS based phones including
models by Apple, Samsung, Nokia more
T-Mobile, Sprint, O2, Orange, Verizon,
Alltel, AT&T more
